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Send the care team a message below, or email info@joinlivebetter.com. A person reads it and replies. There is no chatbot in the middle.

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What can we help with?

What we can offer varies by province, so this saves a round trip.

A sentence or two is plenty to get you to the right person. Nothing written here becomes part of a medical record.

This form is not monitored for emergencies. If you need urgent medical help, call 911 or go to your nearest emergency department.

Or email info@joinlivebetter.com

Faster answers

Four questions we have already answered in full

If your question is one of these, the page is more thorough than a reply would be, and you do not have to wait for it.

  • Which service or pathway fits me?

    A few questions about your symptoms and history narrow it down more accurately than a description of the options would.

    Take the hormone health quiz
  • What does a test involve, and how long does it take?

    Collection, shipping, lab turnaround, and the consultation that follows are all set out step by step.

    See the testing process
  • Can I get a prescription?

    That is a clinical decision, made by a licensed physician or nurse practitioner after they assess you. Here is what that assessment involves.

    How medical consultations work
  • What happens to my personal information?

    What we collect, who can see it, how long we keep it, and how to have it deleted.

    Read the privacy policy
  • Canadian licensed providers

    Assessment and prescribing by licensed practitioners.

  • Secure and private

    Your health information is encrypted and kept confidential.

  • Evidence-informed approach

    Guidance grounded in clinical evidence, not trends.

  • Medications delivered across Canada

    Filled by Border Pharmacy, or any pharmacy you choose.

The information provided here is for educational purposes and is not intended as medical advice. Medical assessment and prescribing decisions are made independently by licensed physicians or nurse practitioners. Testing availability and scope may vary by province.